Channels
Discord (fastest)
Open a support ticket in the Tesana Discord — the team and community are active daily
support@tesana.ai for account, billing, and anything private
What to include
Support can inspect build transcripts and billing records, but they have to find yours first. Include:- Your Tesana username (or account email).
- The game name (or its link).
- What you did, what you expected, and what happened — the same discipline as a good bug report.
- When it happened (roughly).
- Screenshots of any errors.
Before you write in
- Game behaving wrong → Debugging your game (that’s a prompting workflow, and it’s faster than any ticket).
- Platform acting up → Troubleshooting.
- Credit charge you don’t understand → How credits work and the Usage page.
What support can and can’t do
- Can: diagnose builds from transcripts, reset stuck games, audit charges, adjust credits when a platform failure burned them, help with account and billing issues.
- Can’t: build your game for you, promise refunds before investigating, or give legal advice (see Ownership & IP).